How do I trigger emails inside Bronto given a certain survey response

Let's say you want to send a series of followup emails to customers who identified themselves as male or female or perhaps you want to give a coupon to customers that rated your customer service as poor or great.  This is possible with our Bronto integration.  Here's how to do it.

  • First setup your Bronto integration with SurveyTown
  • Then you create an External Field question type in a survey - This will update a custom field in Bronto with the answer that is inside a survey
  • Create a Workflow in Bronto that sends emails when a custom field has been updated.  The below screenshot shows an email that gets triggered when a field called "myradio" is updated to "male".

That's it!

Happy surveying!

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