Embedding a question in an email

Embed a question in email (BETA feature!)

With SurveyTown you can EMBED a question in an email. If a question is embedded in an email, this allows the respondent to "one-click" reply to the survey question. Here's an example screenshot of a survey question embedded in an email.

There are 4 different question types you can embed into your email campaigns.

Rating
NPS (Net Promoter Score)
Radio Button
Picture (single choice) question

How to embed a survey question in an email.

To embed an email question in an email there are two simple steps.

Create a survey.
Add to the survey the question you want to embed
Start the survey
Hit the "Promote" icon (looks like a bullhorn)
Click on the "Questions" tab
Copy and paste the code you see there into your email message ( FYI - we assume you are sending your email through a separate email marketing software like Bronto, Campaigner, Mailchimp or Responsys just to name a few)

Explaining the "Embed survey" options

If you click this option we will apply some styles to the questions so they have some default artwork. You can choose to uncheck this option and apply your own styles if you like.

Complete Survey

If you choose to complete the survey option, when a user clicks the link the survey will be submitted as completed and then the survey will assume the complete survey behavior set for the survey in the settings. (For example it will show the success page or go to a URL depending on your survey settings). If you leave it unchecked the customer will simply come to the survey with their selection pre-selected.

Who does "Complete Survey" behave in a survey with multiple questions?

If you choose to "Complete Survey" inside an embedded survey question, if the survey has multiple pages or multiple questions, even if they are required questions, the survey will be submitted as i

Scenarios

Embedded question with "Complete Survey" enabled
- Single question on one page
  - Survey is completed
- - NO "Logic and Actions" are run
  - Survey executes what is defined under "When survey is completed" in Presentation tab
- Multiple questions on one page
  - Survey is completed
  - NO "Logic and Actions" are run
  - REQUIRED questions are ignored
  - Survey executes what is defined under "When survey is completed" in Presentation tab
- Multiple questions on multiple pages
  - Survey is completed
  - NO "Logic and Actions" are run
  - REQUIRED questions are ignored
  - Survey executes what is defined under "When survey is completed" in Presentation tab
Embedded question with "Complete Survey" NOT enabled
- Single question on one page
  - Respondent is presented with survey with the answer they chose when they click in the email is pre-selected
- Multiple questions on one page
  - Respondent is presented with survey page with all the questions and the answer they chose when they click in the email is pre-selected
- Multiple questions on multiple pages
  - Respondent is presented with full survey. When they arrive at the page with the question they clicked, their answer will be pre-selected even if its on a page after the first page.